Case Study
UST’s Workday deployment for a healthcare giant streamlined HR, enhanced security, cut costs, and enabled global scalability
OUR CLIENT
Our client is a leading healthcare payer dedicated to improving lives and communities through innovative health benefits and services. By leveraging data-driven insights and comprehensive health plans, it aims to deliver personalized and effective healthcare solutions to millions of individuals and families across the United States.
THE CHALLENGE
Fragmented HR systems—Disjointed processes and manual tasks hampered efficiency, security, and scalability
Confronted with a fragmented HR technology landscape, the client struggled to integrate critical systems, resulting in inconsistent data flow and inefficient processes across its global workforce. Manual provisioning for hires and terminations created security vulnerabilities and operational delays, hindering the company’s ability to effectively manage employee access. Resource constraints during peak periods exacerbated these challenges, leading to delayed deployments and increased costs. Without a centralized HR service model, the organization found it challenging to maintain standardization and drive cost efficiencies, limiting its ability to scale and optimize HR operations globally.
THE TRANSFORMATION
Successful Workday deployment enhanced HR operations and scaled global capabilities
UST transformed the client's HR operations through a comprehensive Workday deployment. By integrating Workday HCM with ServiceNow for HR and automating key processes, such as hiring and termination provisioning, UST implemented a full HR service delivery model supported by a partner team for long-term success.
The deployment also included building robust integrations with existing systems, which enabled consolidating HR processes and data into a centralized global back office. This centralized approach drove significant cost savings and efficiency to deliver standard functionality enhancements. The result was a more agile, scalable HR function that improved operational efficiency and positioned the organization to handle future growth effectively.
THE IMPACT
Achieving global efficiency and scalability through streamlined Workday deployment
Following the successful Workday deployment, the client achieved several key results, including:
- Seamless integration and automation—The integration between Workday HCM and ServiceNow for HR service delivery streamlined HR processes, reducing manual efforts and minimizing errors. Automated provisioning for hires and terminations improved access management security and efficiency.
- Continuous support and stability—Using UST’s global Workday Center of Excellence (CoE), the client received consistent, expert support, minimizing risks from resource attrition. This approach provided a stable, reliable system that supported operational consistency throughout and beyond the deployment.
- Enhanced operational efficiency—The deployment significantly improved productivity and workflow efficiency. The global shared HR service model standardized operations across the workforce, reducing HR service delivery costs and driving overall cost savings and efficiencies.
- Scalability and agility—The new Workday system provides the client with a scalable HR function capable of adapting to future growth and changes. This agility enhances the organization’s ability to respond to evolving business needs and sustain a competitive advantage.
Transform your HR operations with UST, a trusted Workday Partner. Click here to discover how we can elevate your efficiency, security, scalability, and global HR capabilities with comprehensive Workday go-live with HR service delivery.
RESOURCES
https://www.ust.com/en/insights/planning-year-end-compensation-through-workday
https://www.ust.com/en/insights/accelerating-healthcare-interoperability