Case Study
UST SmartOps background verification solution accelerates workforce readiness, reduces operational costs
OUR CLIENT
UST is a global digital transformation company serving the world’s largest enterprises across cloud, cybersecurity, data, and AI. With more than 30,000 employees in 30+ countries, the company delivers consulting, engineering, and managed services at scale.
THE CHALLENGE
Manual employee background verifications strained HR operations and client project assignments
UST’s HR department wanted to enhance employee onboarding experiences by implementing a streamlined, automated solution for new-hire background verifications. The new solution needed to:
- Eliminate manual document processing—to reduce errors, rework, and SLA breaches
- Streamline interactions with third-party vendors—to avoid repeated, time-consuming email follow-ups
- Centrally store candidate data—to reduce onboarding bottlenecks and improve visibility into each candidate’s verification status
- Automate processes—to standardize inconsistent, manual workflows and increase productivity
- Lower administrative overhead—to accelerate verifications and onboarding
- Improve workforce scalability—to keep pace with staffing demands for new projects
THE TRANSFORMATION
Using intelligent automation to accelerate employee onboarding
UST implemented UST SmartOps, an intelligent automation solution, to streamline the background verification processes. The engagement eliminated manual touchpoints and gave UST’s HR team real-time oversight of each candidate’s status. The solution delivered:
- End-to-end automation—using a rule-based engine and intelligent workflows to ensure the correct documents are requested, validated, and submitted automatically based on the engagement type
- An intuitive background verification portal—to enable seamless vendor coordination, document tracking, and case history visibility in a single user interface
- Automatic data ingestion and document matching—as candidate documents are uploaded to the portal, validated, and matched to verification requirements, reducing manual reviews and errors
- Real-time visibility and analytics—via dashboards that display case status, SLA adherence, vendor turnaround times, error trends, and process bottlenecks, empowering leaders to make data-driven decisions
- Automated notifications—of missing documentation reduces turnaround times and eliminates follow-up emails
- SLA-aligned workflows—which minimizes delays, ensuring consistent processes and allowing new hires to be deployed to projects as quickly as possible
With the intelligent automation solution in place, UST’s HR team gained clarity, speed, and control, enabling faster employee onboarding.
THE IMPACT
Faster hiring, substantial cost savings, and enhanced workforce readiness
The UST SmartOps solution delivered the following business benefits:
- 100% reduction in background verification initiation time—Cases that once took hours or days to manually initiate now occur instantly, accelerating the hiring cycle.
- $500,000 annual cost savings—By replacing manual processes with intelligent automation, UST reduced errors, eliminated repetitive tasks, and minimized rework.
- Improved cash flow—Faster onboarding and deployment mean employees are contributing to revenue-generating client projects sooner.
- Eliminated SLA breaches—Rule-based document validations and automated workflows ensure consistent processes and accelerated background checks.
- Enhanced operational efficiency and reduced administrative burden—The HR team no longer chases documents or manages spreadsheets. Instead, they focus on higher-value tasks and capacity planning for client engagements.
- Modern, scalable onboarding foundation—The automated background verification solution now supports volume spikes and global hiring needs without additional operational effort.
Ready to harness the power of business process automation? Schedule your free assessment today and discover how UST can help you implement intelligent automation in your business.
RESOURCES
https://www.ust.com/en/smartops
https://www.ust.com/content/dam/ust/documents/mastering-agentic-ai-whitepaper.pdf