Case Study
Leading pet food company cuts document processing cycles 60%, improves cash flow management with UST SmartOps
OUR CLIENT
This fresh pet food company offers a healthy, nutritious alternative to typical highly-processed cat and dog food by focusing on real ingredients sourced from local farmers. Founded several decades ago, the company employs nearly 1,000 people and generates more than $400 million in annual revenue.
THE CHALLENGE
Cumbersome product delivery document processing negatively impacted cash flow management
The company wanted to streamline proof of pickup (POP) and proof of delivery (POD) document processing to enhance cash flow management and its reputation. The absence of predefined processes, delays in payment and query resolution, poor cash flow management, and the 30-minute document processing time all negatively affected operational efficiency and customer satisfaction.
THE TRANSFORMATION
AI-powered process automations streamlined document processing
By implementing UST SmartOps, an intelligent automation platform, the company automated end-to-end POP and POD workflows. We:
- Leveraged the iHub feature to automate document retrieval from dispatch coordinators/vendors and customer portals
- Utilized UST SmartVision for accurate extraction of field details from email attachments and input files, cross-referenced with ERP master data
- Integrated intelligent follow-up reminders to prompt stakeholders for timely document submission, ensuring continuity in operations
THE IMPACT
Intelligent automation solution accelerated document processing cycles by 60%
After implementing UST SmartOps, the pet food company achieved these significant improvements:
- 60% reduction in processing time—Streamlined workflows minimized manual effort, enhancing operational efficiency.
- Enhanced compliance and visibility—Account teams enjoy better self-service capabilities and less duplicate work efforts.
- Improved cash flow management—Faster turnaround for customer queries and disputes led to reduced payment delays and improved financial management.
Transform your document processing efficiency with UST SmartOps. Click here to learn how our intelligent automation solutions can streamline operations, boost productivity, and improve customer satisfaction for your business.
Resources
https://www.ust.com/en/smartops