Case Study
How UST’s cloud management automation solution boosted efficiency and reduced costs for a global IS leader
CLIENT
A global leader in information, software, and services, the company supports healthcare, finance, legal, and environmental, social, and governance (ESG) professionals. Operating in 180 countries with around 21,000 employees, the company delivers expert solutions that combine deep domain knowledge and advanced technologies to enhance decision-making, boost productivity, and improve outcomes.
CHALLENGE
Manual server management and inefficient workflows
The client struggled with inefficient cloud management, relying on manual, form-based processes in ServiceNow for provisioning, managing, and de-provisioning virtual servers. This situation caused delays and bottlenecks, particularly during peak demand, as every server request required manual reviews and processing. Fulfillment was slowed, operational overhead increased, and the risk of errors in provisioning and access management grew, compromising server security and data integrity.
The lack of automation and cloud orchestration limited visibility into request workflows and server lifecycles, making it difficult to optimize cloud infrastructure usage. Delayed approvals and cumbersome workflows strained IT resources, reduced productivity, hindered operational scalability, and negatively impacted cloud security and compliance.
TRANSFORMATION
Cloud automations streamline virtual server lifecycle management and optimize cloud operations
Our client now has fully automated processes for virtual server provisioning, status modification, and deletion across its AWS and Azure environments—replacing the previous time-consuming, costly, manual procedures. By integrating ServiceNow with Azure DevOps (ADO) and IBM Integration Bus (IIB) to create the automations, the company enjoys faster, error-free virtual server management, enhancing operational efficiency and providing real-time visibility into server status. The client’s more nimble, responsive IT environment delivers a scalable, efficient framework to manage an expanding footprint of cloud resources. UST’s solution optimized virtual server operations and freed IT teams from routine tasks, enabling them to meet future demands seamlessly.
In addition, a UST-developed API captures operational data, offering detailed event histories for real-time visibility into request lifecycles. This functionality enhances tracking and reporting for better cloud governance. Meanwhile, ServiceNow tracks records and actions for detailed reporting, allowing IT leaders to monitor server operations and identify areas for further optimization.
By integrating workflow automations, IT operations management, and real-time data insights, the solution aligns with information technology infrastructure library (ITIL) process improvements and IT service management (ITSM) best practices.
IMPACT
Faster provisioning, reduced costs, and improved scalability
The client’s streamlined cloud server management solution delivered the following results:
- An 87.5% improvement in cloud provisioning fulfillment cycles—from one day to just three hours, thanks to the streamlined server request form and automated task assignments
- Reduced server runtime and costs—by aligning server states with demand, eliminating manual tasks, reducing errors, optimizing resource utilization, and introducing more efficient approval workflows
- Enhanced visibility and reporting—via automated tracking, providing transparency and actionable insights for process improvements, cloud governance, and operational efficiency
Contact us today to learn how we can help you streamline operations, reduce costs, and enhance efficiency to build a scalable, future-ready IT environment.
RESOURCES
https://www.ust.com/en/insights/enabling-cloud-connectivity
https://www.ust.com/en/insights/ust-aws-tagging-strategy-telecom-cloud-optimization