Case Study
CarynHealth boosted operational efficiency by detecting resource utilization issues 60% faster with UST PACE Observability
OUR CLIENT
Founded in 2018 and headquartered in Alpharetta, Ga., CarynHealth provides cloud technology solutions for managed services healthcare plans. Offering intuitive apps and holistic support, the company’s secure, scalable, customizable platform and applications can help healthcare payers modernize their IT infrastructure and services.
THE CHALLENGE
Proactively identifying performance issues in SaaS applications
CarynHealth offers a wide range of cloud-based subscription and managed services solutions, including member insurance portals and SaaS applications, that require 100% uptime. These platforms are essential to the daily operations of health insurance companies to support members’ access to services, plan administration, and service delivery.
Any degradation in performance or unplanned downtime can disrupt member services, expose end-user clients to compliance risks, and negatively impact revenue from lost renewals or customer attrition. As CarynHealth expanded, it required a solution that could proactively detect and diagnose complex SaaS application performance issues before they affected end users.
The chosen solution had to be cost-effective, cloud-native, and scale seamlessly to keep pace with Caryn Health’s rapid growth, while ensuring operational efficiency and a consistent, high-quality user experience.
THE TRANSFORMATION
Enhancing UST PACE software engineering platform with an observability solution
CarynHealth began its modernization journey by adopting UST PACE (Platform for Accelerated Cloud Engineering) as the foundation of its application development practice. This solution gave the company a solid software engineering starting point—with standardized DevSecOps workflows, accelerated delivery velocity, and a scalable, cloud-native architecture.
However, as the company grew and customer expectations increased, CarynHealth needed to go further—beyond delivery speed—to ensure application resilience, reliability, and actionable system intelligence at scale. That’s when the company’s IT leaders selected UST PACE Observability to extend the platform’s capabilities. By integrating UST PACE Observability with open, cost-effective technologies, like the Grafana Stack, OpenTelemetry, and Prometheus, CarynHealth created a centralized observability layer that spans its entire SaaS portfolio. This transformation enabled:
- Real-time, client-specific application performance monitoring
- Intelligent, noise-reducing alerts that accelerate incident response
- Faster root-cause analysis through unified telemetry and trace data
- Executive dashboards that surface issues with platform and business health in real time
The result: a development and operations environment that’s not only fast and secure—but now, fully transparent, measurable, and optimized for growth. What began as a DevSecOps accelerator initiative has evolved into a strategic enterprise-grade engineering and observability platform that powers smarter decisions, faster issue resolutions, and a superior customer experience.
THE IMPACT
Accelerating issue detection with PACE Observability
By implementing UST PACE Observability, CarynHealth transformed its SaaS platform visibility and significantly advanced its ability to operate and scale mission-critical applications with greater confidence, control, and clarity. The impact was immediate and measurable:
- Detected resource utilization issues 60% faster—enabling preemptive resolutions before users are negatively affected
- Reduced support and engineering costs—thanks to the operational efficiency improvements
- Enabled long-term SaaS application optimizations—using historical system data
- Empowered business teams with real-time insights—to better inform stakeholders and decision-makers
For CarynHealth, observability is no longer a back-end function. It’s a strategic enabler.
If you’d like to optimize your development and cloud application management processes, find out how UST PACE Observability can help your organization. Click here to schedule a free demo.
RESOURCES
https://www.ust.com/en/pace/applied-observability