Case Study
Vehicle solutions manufacturer transforms global IT infrastructure
OUR CLIENT
Our client is a Fortune 500 leader in the worldwide manufacturing of power and energy solutions for vehicles. It currently employs more than 36,000 people globally and generates $8+ billion in annual sales revenue.
THE CHALLENGE
International growth leads to scalability hurdles
When the client approached UST, they were experiencing significant international growth that had resulted in scalability challenges. As they rapidly expanded their global footprint, their internal teams and Network Operating Center (NOC) needed enhancements to enable more streamlined operations and efficient network monitoring, particularly for remote locations.
Specifically, the client was in need of a global partner that could support 24/7 remote network monitoring and a risk mitigation strategy for knowledge and process retention during employee turnover.
THE TRANSFORMATION
Streamlined systems management and enhanced process standards
UST partnered with the client through a managed services model that made it possible to significantly enhance their NOC’s operating agility and team scalability.
First, UST worked to address the biggest existing pain point: network infrastructure monitoring. UST built new processes around network monitoring to better coordinate with support partners and reduce network downtime. These new processes, together with UST’s global network, enabled the client to scale up the international support system for their NOC and resolve issues occurring outside the United States with equal efficiency and effectiveness.
Additionally, UST was able to implement proven best practices around knowledge and talent retention to reduce new employee on-boarding time, create smoother transitions, and scale up the team more effectively.
THE IMPACT
Stronger and better-supported global IT operations
The client’s partnership with UST has enabled them to increase their global infrastructure footprint by 100% while also managing their NOC network with streamlined teams, processes, and IT operations.
As a result, backup compliance reached 98%, a 17% increase from previous assessments. Job abends decreased by 96% and threats and vulnerabilities saw a 60% reduction. Server patchings that once took 200+ hours can now be completed quickly and efficiently in a single batch.
Most importantly, leaders at the client organization can now confidently focus on more strategic initiatives and core business functions.
EXPERTISE & RESOURCES
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