Case Study
UST’s squad model cuts Workday ongoing production support costs up to 50%, while providing a range of functional and integrations coverage for a leading market research firm
CLIENT
This premiere market research and advisory firm is renowned for providing actionable insights and strategic guidance to business and technology leaders worldwide. By harnessing comprehensive research, proprietary methodologies, and expert analysis, the company empowers organizations to drive growth, enhance customer experiences, and successfully navigate the complexities of digital transformation.
CHALLENGE
Bridging personnel gaps and ensuring readiness for a large-scale Workday deployment
Faced with staffing and cost challenges, the company needed a Workday managed capacity support model that could offer flexible, yet cost-effective, support solutions. This support was crucial for managing ongoing operations, mitigating internal attrition risks, and ensuring readiness for future deployment activities. The client’s dissatisfaction with two prior vendors, driven by cost, engagement, and flexibility issues, highlighted the need for a more cost-effective Workday resource management approach.
TRANSFORMATION
Implementing a flexible Workday support model to align resources and perfect operations
After assessing the company's needs, UST recommended the Workday squad model for its flexibility and alignment with operational goals. UST deployed a squad of experienced Workday resources to manage a broad range of Workday configuration and integration tickets across multiple modules, including payroll and absence configurations, Salesforce integrations, Active Directory integrations, and advanced reporting and dashboard development.
As a result, the research firm now enjoys a streamlined support structure that mitigates resource attrition, reduces the cost of Workday post-go-live support, and enhances human resource information system (HRIS) and IT support efficiency.
IMPACT
Cut costs up to 50%—More affordable Workday support that dynamically adjusts to business needs
The UST Workday managed capacity support model implementation enabled seamless collaboration, significant cost savings, and these additional benefits:
- Immediate productivity—By establishing a streamlined knowledge transfer for Workday implementations and streamlining ticket management and documentation processes, company stakeholders and end-users were immediately productive.
- Enhanced Workday support—The UST team quickly aligned with the company’s HRIS and IT teams to prioritize key integration and configuration tasks.
- Cost-effective support options—The engagement proved to be as much as 50% more cost-effective than prior support models.
Discover how UST's managed capacity model and cost-effective support can enhance your Workday HRIS and IT application management. Learn more here.
RESOURCES
https://www.ust.com/en/insights/planning-year-end-compensation-through-workday
https://www.ust.com/en/insights/how-to-transform-manufacturing-using-a-fexible-talent-model