UST transformed digital commerce platform at US based wireless services company—accelerated time to market by 77%”

Case study

UST transformed digital commerce platform at US based wireless services company—accelerated time to market by 77%

This wireless services company struggled to release new features and functionality on its monolithic digital commerce platform. Following a multi-pronged strategy, UST software engineering experts transformed the application development process, increasing application release cycles by 77% in the enterprise and this is helping enterprise to improve their security posture significantly.
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OUR CLIENT

Founded nearly 30 years ago, this telecommunications company has become a leading provider of wireless services in North America. Offering flexible, competitive services, the company has almost 115 million customers and generates approximately $80 billion in revenue annually.

THE CHALLENGE

An outdated tech stack slowed digital product deployments

The company’s existing digital commerce platform—the backend functionality of its web-based line of business—wasn’t flexible or resilient enough to enable rapid production releases. The monolithic system required manual overrides to support basic business processes and release new digital products into production, resulting in frequent outages. Also, the complex, time-consuming product deployments required manual testing and validations. The CIO faced increasing pressure to resolve the problem. He wanted an IT partner to modernize the digital commerce platform to make it more resilient and stable, with accelerated time to market. The company wanted to resolve this challenge before migrating additional lines of business, like customer care and retail stores, to the digital commerce platform.

THE TRANSFORMATION

A modern approach to application development transformed digital commerce

Facing an aggressive project timeline, the UST software engineering team implemented the following 3-pronged approach to overhaul the company’s legacy digital commerce platform into a zero-touch autonomous surveillance, self-healing system:

  1. Rearchitect the system using microservices and containers
  2. Deploy a continuous integration/continuous deployment (CI/CD) approach to application development
  3. Use auto-healing processes and design patterns to create resilient components

THE IMPACT

Revamped software development ecosystem accelerated release cycles by 77%

Without any service disruptions, the wireless company migrated its core lines of business—online services, customer care, and retail operations—to the new digital commerce platform. Using the more resilient, flexible system, the company’s software development team increased the release frequency of new functionality from 30 days to seven—a 77% improvement. System outages have stabilized—zero P1 incidents in 3 consecutive years. The company has also saved money on maintenance and operating costs with the new, modern digital commerce platform.

RESOURCES

https://www.ust.com/en/industries/tmt