Case Study
Mitigating cloud migration challenges—UST delivers detailed IT assessment and project roadmap to healthcare tech firm
CLIENT
Our client is a leading revenue cycle management technology firm, servicing 60% of U.S. hospitals and thousands of private practices, pharmacies, and labs. The company’s extensive product portfolio supports every function along the care continuum, including estimates, billing, claims, and clearinghouse services.
CHALLENGE
Needed a thorough, strategic plan for a massive application migration to AWS Cloud
The company faced a large, complex cloud migration to AWS and needed help in developing a comprehensive plan. Moving its large, varied application set required careful coordination and management to avoid operational disruptions and maintain compliance with industry regulations.
During the IT discovery process, UST uncovered 420 applications, far exceeding the client’s initial estimate. UST also identified operational issues, such as outdated systems scattered across multiple locations and an incomplete infrastructure inventory.
TRANSFORMATION
Delivered a detailed cloud migration plan
UST developed a comprehensive plan with timelines, cost estimates, and strategies to minimize business disruption. Through meticulous analysis and deep collaboration with the company’s IT team, UST identified relationships and dependencies among the applications and infrastructure components, outlined application maturity levels, and completed a detailed hardware and software inventory.
The migration strategy included seven major stages: initiation, discovery, analysis, planning, execution, monitoring and testing, and closeout. Each stage included specific tasks, providing the company’s IT team with a clear roadmap for the entire migration project. The plan outlined which applications needed to be refreshed, retired, or rehosted, ensuring IT and business leaders could make informed decisions about the future of their IT environment. UST also provided a comprehensive analysis of migration costs and projected operational expenses post-migration.
IMPACT
Bolstered cloud migration success and enabled better business decisions
The structured migration plan positioned the healthcare technology company to execute its cloud journey efficiently while minimizing risks and disruption to business operations. The IT team could approach the cloud migration with greater confidence by leveraging these foundational components of the plan:
- A thorough categorization of 420 applications—The application landscape analysis covered type, complexity, criticality, size, and other relevant factors, allowing the client to clearly understand the scope and migration requirements for each application.
- A detailed cost structure—The cost analysis covered expenditures for migrating, hosting, and operating the applications on AWS. It was critical for the client to budget and plan for the migration to avoid unexpected expenses and ensure a smooth transition.
- An updated and revamped configuration management database (CMDB)—By improving IT inventory accuracy, the company can better manage and maintain its infrastructure during the transition.
RESOURCES
https://www.ust.com/en/what-we-do/strategy-implementation-operations/enterprise-application-services