Case Study
UST’s Reliability Operations Center bolsters security and saves millions for a global law firm
OUR CLIENT
This multinational law firm offers a range of services, including corporate law, finance, litigation, and advisory work. The global presence of the law firm enables it to handle complex, cross-border legal matters. With a focus on technology and innovation, the company provides services in nearly 50 countries worldwide.
THE CHALLENGE
Boosting cybersecurity and network performance to ensure business continuity and client trust
The legal sector is a prime target for cybercriminals. Law firms handle vast amounts of confidential client data, making them vulnerable to ransomware, phishing, and denial-of-service attacks. Faced with escalating cybersecurity challenges, the company required:
- A robust, reliable approach to network operations—with centralized oversight to accelerate issue resolutions and avoid unexpected network outages
- Coordinated network and security management—replacing multiple vendors that delivered fragmented services with a single, cohesive team of professionals capable of scaling to keep pace with growth and innovation
- Proactive monitoring—to identify and remediate security issues before they escalate and negatively impact operations or client experiences
- Real-time, end-to-end visibility—across all endpoints, applications, network services, and infrastructure, providing a single pane of glass monitoring across the firm’s global enterprise
The law firm needed a skilled technology partner with a global reach to strengthen its security posture, prevent business disruptions, mitigate regulatory risks, and enhance client trust.
THE TRANSFORMATION
Building proactive network and security resilience with UST’s Reliability Operations Center solution
To address escalating risks, the law firm turned to UST to build a proactive defense. UST partnered closely with the firm’s global IT leadership, aligning network operations with the firm’s broader business strategy and risk tolerance. UST implemented its ROC solution, a comprehensive managed-service approach to network and security management. This unified solution replaced multiple vendors, providing end-to-end visibility across all critical systems. It also delivered:
- Around-the-clock proactive monitoring—for all enterprise services, infrastructure, and security protocols via a centralized command center, avoiding unexpected downtime, preventing cyberattacks, and ensuring seamless business continuity in legal services
- Predictive issue detection and resolution—using AI/ML-powered analytics to rapidly identify and remediate any abnormal network performance issues and security events
- Productivity enhancements—using UST SmartOps, an AI-powered automation platform, to drive out time-consuming, manual support tasks
- On-demand cyberattack experts—providing specialized forensic and incident response services to quickly triage and remediate attacks
- Human-in-the-loop oversight—enhancing the accuracy and reliability of AI/ML predictive analytics, providing crucial judgment for complex decisions, and enabling a continuous learning and feedback loop to enhance the ROC solution
- Quarterly compliance audits and detailed reporting—strengthening regulatory readiness and enabling downstream enhancements
- Flexible managed-services capacity—to rapidly scale up personnel and monitoring capabilities to keep pace with the global law firm’s growth
THE IMPACT
Millions in cybersecurity cost savings and operational efficiencies
After a rapid, seamless implementation, the firm quickly achieved these operational and strategic benefits:
- Millions of dollars in cost savings—thanks to UST’s comprehensive, coordinated managed-services approach that eliminated unnecessary vendors, replaced manual workflows with automated support processes, and avoided lost revenue from unexpected downtime
- Faster response and resolution times—minimizing downtime, ensuring seamless business continuity, and enhancing client trust
- A cybersecurity posture improvement—thwarting bad actors targeting the legal industry, avoiding compliance risks, and boosting client trust
- A future-ready foundation—paving the way for innovative enhancements to keep pace with growth and technology advancements
The company has been able to shift from a firefighting mode to a proactive, predictive model for issue prevention and resolution. The global law firm has peace of mind to deliver uninterrupted legal services while protecting its reputation and client trust.
Looking ahead with AI
Building upon the success of this managed-services engagement, the next phase will deepen AI automations within the ROC solution by expanding predictive analytics, anomaly detection, and self-healing systems—to help the law firm further strengthen its defenses and operational resilience amid rising cybersecurity threats.
As law firms increasingly adopt AI for document review and case management, integrating AI into network operations becomes essential to sustaining trust and uptime.
Discover how UST can help your organization predict issues before they happen, safeguard client trust, and achieve measurable savings through AI-driven managed services.
RESOURCES
https://www.ust.com/en/xpanxion