Case Study

UST helped pharmaceutical manufacturing plant achieve >99% uptime

By outsourcing SAP application and infrastructure management to UST, this manufacturing facility in Spain implemented a new IT governance model and optimized technical processes and infrastructure to achieve > 99% uptime.


This multinational company is a leader in the contract pharmaceutical industry. It helps clients develop and produce products from early-stage through commercial production. The company employs nearly 10,000 people worldwide with over $1 billion valuation.


IT staff wanted to outsource SAP systems management

One of the company’s European production facilities, serving nearly 100 consumer markets, needed help managing its SAP HANA Cloud Platform and SAP Financial Management applications.


UST augmented internal IT staff with SAP infrastructure and application expertise

With a managed services engagement, the UST team of SAP experts took over Level 2 and Level 3 IT support for the facility’s SAP cloud platform and applications. In addition, the managed services team provided:


UST’s SAP expertise helped production facility optimize and enhance technology footprint

The IT team at the pharmaceutical production plant now has the expert support it needs to manage and evolve its SAP technology footprint. By augmenting the facility’s internal Level 1 support teams with additional SAP talent from UST, the facility can seamlessly handle any SAP cloud platform or application issue that arises. Since the managed services engagement began, the UST SAP team has helped the internal IT team: