Case Study

UST helped multinational automotive manufacturer overcome application management challenges

A managed services engagement helped global manufacturer focus on expansion activities. With 24x7 application support and SLAs of 30 minutes for issue response and resolution, the IT team could efficiently streamline technical operations.


Based in the U.S., this global company produces commercial trucks, buses, and aftermarket automotive parts. The products are distributed through a network of dealers around the world. With nearly 15,000 employees, the company generates billions in revenue every year.


IT team struggled with maintenance issues with a complex application landscape

Our client's IT team struggled to maintain and resolve issues with a complex application landscape, including over 150 web applications, over 100 manufacturing applications, Tolas ERP, and other mainframe systems. As the company expanded its operations outside the U.S., application support challenges compounded. IT leaders wanted to find an experienced technology partner who could help the company streamline application support.


Robust program and dedicated team helped transform application management

UST implemented a centralized, 24x7 application management program using a combination of 14 on-shore and 16 off-shore technical resources. With a service level agreement (SLA) of 30 minutes for issue response and resolution, the UST team managed issues with the many different dealer web portals and mainframe systems and synchronized the 100+ shopfloor applications. In addition to the regular system enhancements, the UST team successfully migrated .NET-based, dealer-facing applications and other internal ones to the latest version of .NET. A dedicated resource handled enhancement projects on the mainframe systems.


Company leaders gained peace-of-mind with application stability and a 95% SLA compliance rate

By implementing a plan to use a single IT vendor to manage its expansive application portfolio, company leaders have shifted their focus away from IT issues and toward more strategic go-to-market and expansion initiatives. The proactive application management and timely enhancements have contributed to a 95% SLA compliance rate.