Case Study
UST helped global telco increase market share to nearly 100% in metros and reduce complaints by 25-35%
OUR CLIENT
This Indian multinational telecommunications company is considered a pioneer in the industry after implementing an innovative operations model that helps keep costs low and customer service high. The company serves nearly 500 million customers and generates approximately US$20 billion annually.
THE CHALLENGE
Deploying a nationwide 5G small cell wireless network
Our client needed a highly experienced technology provider with deep telecommunications expertise to help deploy a nationwide small-cell network. The project needed to be installed as quickly and cost-effectively as possible, delivering top-notch service quality to customers. Given the competitive nature of the wireless telecommunications market and evolving consumer demands, the implementation partner needed to be willing to handle last minute changes and service upgrades during the project.
THE TRANSFORMATION
Overseeing a successful, thorough network implementation
After assembling a team of 5G telecom experts, UST conducted a small cell radio frequency (RF) survey to ensure the network design was appropriate for the designated dense urban locations and the network complied with RF emissions guidelines. From there, we used our proprietary mPulse platform, a multi-technology, vendor-agnostic analysis, and reporting tool, to manage the deployment of more than 6,000 small-cell radio access notes. The project included:
- Small cell installation and integration on LTE time-division duplexing 20 (TDD20) and TDD10 (2300 Mhz)
- 4x4 and 2x2 MIMO configuration per layer
- Indoor small cell integration for both frequency-division duplexing (FDD) and TDD
- High-performance structured cabling (HPSC) and user location service (ULS) site installation and integration
- General public license (GPL) and learning management system (LMS) auditing
- Electromagnetic field (EMF) submissions on the network equipment provider (NEP) portal
- Data collection for all newly deployed small cell sites
- Key performance indicator optimizations
- A thorough transition to the managed services partner
THE IMPACT
Surging market share and better customer experiences
After deploying the small cell network, the telecom company quickly increased its market share in metro & non-metro areas. Customer complaints also dropped by 25-35%, and the project was 20-30% under budget.