Case Study

UST helped global industrial testing firm modernize legacy lab systems, increased productivity 50% and NPS 30%

M&A activities created a redundant, complex footprint of laboratory information management system (LIMS). Following a Shuman-centered approach, UST Evolve Design consolidated the company's LIMS by 75% and modernized the underlying infrastructure. The engagement increased throughput 50%, accelerated time-to-market 20%, cut OPEX 20% and increased its NPS 30 points.


Founded more than a decade ago, this global industrial testing company provides certification services for a wide range of market sectors, including healthcare, building materials and transportation. After a series of mergers and acquisitions (M&A), the company has become an industry powerhouse valued at more than $5 billion.


Complex LIMS environment was fraught with inefficiencies, risks, and high costs

After a series of acquisitions, the company relied on highly fragmented, disjointed LIMs to operate its 248 labs. With at least 48 different LIMS applications in use across the organization, company leaders struggled with governance challenges, siloed data, scalability issues, high operational costs, systemic inefficiencies, less than optimal productivity and diminished customer satisfaction. These issues negatively impacted testing and certification throughput, market responsiveness and its net promoter score (NPS). The company wanted to engage with a leading technology partner to consolidate and align the applications to improve scalability, reduce risks and enhance customer experiences.


High-fidelity roadmap consolidated and modernized systems and processes to create a scalable, future-proof architecture

Combining human-centered design with technology innovations, UST Evolve Design assessed the LIMS in each line of business and created “value pools” of similar LIMS based on transformational readiness using a matrix of revenue opportunities, potential cost improvements, scalability and existing technology stack. From there, a lab with the highest concentration of LIMS tagged for replacement and a high degree of pain points was selected for a pilot consolidation project. Following the initial project's success, UST Evolve Design embarked on a larger work effort to strategically reduce the company's LIMS by:

Once the project was complete, our client consolidated and reduced its fragmented LIMS footprint by 75% with an underlying modern, cloud-based infrastructure that aligned operational processes with business goals, employee needs and customer expectations.


Transformational LIMS project increased throughput by at least 50% and cut OPEX by 20%

The industrial testing firm transformed its laboratory operations, enhancing efficiencies, productivity and customer satisfaction while significantly reducing operational costs. This strategic overhaul also streamlined workflows, automated manual processes and centralized customer data, which eliminated redundancies and positioned the client for global expansion. To date, the company has achieved these impressive improvements: