Case Study

UST helped global data company reduce security breaches to zero in just 5 years

After integrating and enhancing its ServiceNow application, our client streamlined vulnerability management, increased security, and risk visibility, and gained immediate benefits. The company saw a 15% improvement in MTTR and an average vulnerability item close rate of 94.44% per week.


This global information services company provides critical data and solutions for various industries, including finance, healthcare, legal and compliance. With operations in more than 150 countries, the company employs nearly 20,000 people and generates more than €5 billion in annual revenue.


Providing vulnerability analysts with tools and processes to efficiently resolve security issues

The company wanted to boost its security posture by addressing these vulnerability management issues:


Integrating and enhancing ServiceNow application to streamline vulnerability management

After a thorough assessment of the client’s vulnerability management challenges, UST implemented a solution that enabled the company to quickly identify, evaluate, and take action on security vulnerabilities. During the engagement, UST:


Achieving immediate benefits to bolster security posture by mitigating vulnerabilities

The successful engagement enabled the vulnerability management team to scan an average of 43,000 assets daily, equating to 100% of the company’s total assets. In addition, the team can now handle an average of 270,000 new vulnerability items per week and 1 million new items per month, with an average close rate of 94.44% per week. The company has also achieved these results: