Case Study

UST helped global conglomerate transform mission-critical application to operate at scale

Using a best practice approach, UST transformed the functionality of the global conglomerate's complex mission-critical iProcurement application. The expert project management team ensured 24x7 support for 130,000 users.


This multinational conglomerate operates businesses in various industry sectors, including manufacturing, aerospace, and energy. With nearly 200,000 employees, the company generates over $50 billion in revenue annually.


Struggled to maintain and monitor mission-critical enterprise application

The company needed help managing, onboarding new vendors, and processing payments in its highly complex, mission-critical iProcurement system. It housed more than $24 billion in purchase orders and invoices worth $5 billion in annual revenue. Spanning 14 languages across more than 32 countries, the company also needed help monitoring and configuring integrations with at least 500 legacy systems, ERP applications, and third-party software systems. More than 130,000 people who work in at least 250 different departments use this iProcurement application. During peak work hours, at least 3,000 people use the system simultaneously.


Provided best practice application support for global iProcurement system

Following a systematic, best-practice service delivery approach, UST provided comprehensive project management planning and tracking of all Oracle E-Business Suite (EBS) procure-to-pay support projects. To ensure the iProcurement system functioned seamlessly, the UST team:


Gained seamless support and streamlined application management

Now, the iProcurement system runs with efficient and effective global procure-to-pay processes. The 130,000 employees who use the system can get help whenever they need it with 24x7 support.