UST helped global conglomerate transform mission-critical application to operate at scale
This multinational conglomerate operates businesses in various industry sectors, including manufacturing, aerospace, and energy. With nearly 200,000 employees, the company generates over $50 billion in revenue annually.
Struggled to maintain and monitor mission-critical enterprise application
The company needed help managing, onboarding new vendors, and processing payments in its highly complex, mission-critical iProcurement system. It housed more than $24 billion in purchase orders and invoices worth $5 billion in annual revenue. Spanning 14 languages across more than 32 countries, the company also needed help monitoring and configuring integrations with at least 500 legacy systems, ERP applications, and third-party software systems. More than 130,000 people who work in at least 250 different departments use this iProcurement application. During peak work hours, at least 3,000 people use the system simultaneously.
Provided best practice application support for global iProcurement system
Following a systematic, best-practice service delivery approach, UST provided comprehensive project management planning and tracking of all Oracle E-Business Suite (EBS) procure-to-pay support projects. To ensure the iProcurement system functioned seamlessly, the UST team:
- Re-architected and migrated the application from EBS R11i to R12—including an initial pilot implementation of Oracle Fusion, and also tested new application version upgrades and patches
- Provided end-to-end application support—including tracking, maintenance, and continuous monitoring of procure-to-pay processes, interfaces, business rules, workflows, and payment data
- Identified, prioritized, and resolved functional and technical issues—such as creating, modifying, and optimizing user interfaces, reports, workflows, forms, and application pages and also developed new technical tools to replace licensed tools
- Managed issues with third-party applications—such as Sabrix and 170 Systems
- Documented all production and support processes—and also created a reference knowledge base to track historical production issues as a contingency if a disaster occurs
- Provided seamless, follow-the-sun production support—replacing a roster of different vendors
- Facilitated internal training and knowledge transfer—by documenting and uploading details about new processes, customizations, and critical issue resolutions into the company’s “Client University” repository
Gained seamless support and streamlined application management
Now, the iProcurement system runs with efficient and effective global procure-to-pay processes. The 130,000 employees who use the system can get help whenever they need it with 24x7 support.