Case study
UST helped global appliance company save flailing Microsoft Dynamics 365 implementation
OUR CLIENT
This multinational company manufactures small home appliances, like vacuum cleaners and air purifiers. The company employs more than 4,000 people and boasts 20 million happy customers.
THE CHALLENGE
Needed SI partner to save problematic software implementation
Our client planned to launch new business-to-business (B2B) and business-to-consumer (B2C) sales and service channels. The company hired a SI to deploy Microsoft Dynamics 365 to support the business operations and CRM functions for the new channels. However, the project ran into several issues. After more than three years, the SI had not delivered much Dynamics 365 functionality, and the modules that were rolled out didn’t effectively leverage the robust capabilities of the application suite. The company needed an SI partner that could rapidly deploy Dynamics 365 and integrate the solution with other company systems.
THE TRANSFORMATION
Turned the project around and successfully rolled out the application in seven months
The UST SI team was up to speed on the project in just eight weeks. Within seven months, they successfully rolled out the Dynamics 365 application suite to support the new B2B and B2C sales and service channels. The SI project team also integrated the new Microsoft solution with more than 12 existing company applications, including SAP ERP and Technician App.
THE IMPACT
Rapid user adoption of Dynamics 365 supported new B2B and B2C sales and service channels
After the successful software launch, user adoption soared for the new Dynamics 365 application. In 11 months, more than 16,000 users were live on the CRM module, and nearly 12,000 people were live across the application suite.