Case Study
Insurance start-up tapped UST Evolve to design and deliver a digital, user-friendly app that helped maintain a 97% customer retention rate
OUR CLIENT
With a goal of disrupting the traditional, bureaucratic insurance industry, this technology start-up was founded in 2020 as an Estonian-Ukrainian partnership. By focusing on convenient service, the client has sold at least 10,000 policies to individuals and businesses, insuring more than 30,000 people, with a 97% retention rate.
THE CHALLENGE
Developing a travel insurance mobile app
As an app-based insurance provider, the client wanted to redefine the way consumers buy health and travel insurance. With a subscription-based purchase strategy catering to individual and corporate customers, the client needed help developing a mobile app that offered buyers an intuitive user interface (UI) to browse, select, and purchase insurance products. The app needed to provide comprehensive policy information and top-notch customer service in a secure environment.
THE TRANSFORMATION
Building a user-friendly insurance mobile app with React Native, Expo, Laravel, and Nova Technologies
UST delivered an intuitive, mobile, subscription-based health insurance app for consumers to easily purchase travel and health insurance, providing comprehensive policy information with seamless navigation to policy and service features. With functionality for user authorizations, profile and policy management, clinic bookings, insurance usage guidelines, robust customer support with real-time messaging, and a streamlined reimbursement workflow, consumers can easily find and buy insurance policies that meet their needs.
THE IMPACT
Secure and private insurance app provides seamless user experiences
The resulting app combines the intricacies of healthcare and travel insurance into a coherent digital application ecosystem that helped the client:
- Provide coverage to more than 30,000 people—by offering a seamless experience, so users can easily browse, select, purchase, and manage insurance policies
- Payout policies in just a few minutes—following rapid, efficient customer support workflows with real-time messaging and personalized service
- Boost customer engagement—thanks to integrated news and messaging feeds that keep customers informed about their policies and the world around them
- Maintain a 97% customer retention rate—by simplifying insurance policies and claims processing with attentive customer satisfaction and an intuitive mobile experience