Case Study
UST delivers a custom software delivery platform, accelerating development and saving a global financial services firm $15 million annually
CLIENT
This global financial services provider offers investment management and servicing and related data solutions for institutional clients, including custody, fund administration, asset management, and performance analytics. With operations in major financial centres around the world, the company employs nearly 50,000 people and has more than $4 trillion in assets under management.
CHALLENGE
Inefficient DevOps processes—Siloed teams, manual processes, and fragmented toolchains
Our client faced significant challenges in its software delivery processes. The company’s nascent DevOps ecosystem was plagued by inefficiencies and delays across build and release cycles. Fragmented toolchains and missing integrations between tools led to consistency, quality, and security issues across development stages. Siloed work due to these issues resulted in miscommunication and duplicated efforts across the software development life cycle (SDLC). These challenges were compounded by a lack of development automation, creating a major bottleneck, slowing the overall development lifecycle, and negatively impacting time-to-market and customer experiences.
With these major development hurdles, our client approached UST to define the strategy and build a custom development solution to rapidly address the problems while laying the groundwork for prolonged development and culture change to support modern software delivery.
TRANSFORMATION
Automated software delivery platform streamlines build and release processes
UST designed, developed, and implemented a comprehensive software delivery platform tailored to the client’s needs, streamlining and enhancing the entire SDLC. The powerful platform enabled continuous integration and continuous delivery (CI/CD), allowing the client to automatically build, package, deploy, and promote applications through every stage of the development lifecycle. Automated quality gates, security controls, and approval workflows as well as integrated tools ensured each build met predefined standards before progressing to the next stage, reducing the risk of defects and improving overall software quality.
Integrating the client’s numerous tools into the platform across its toolchains unified systems and eliminated silos, improving collaboration between teams, enabling rapid informed decision-making, and fostering a culture of continuous improvement with the development team.
The new software delivery platform resulted in a transformed development process, eliminating bottlenecks, automating key processes, and increasing consistency, quality and security, while reducing time-to-market for new features and updates. With UST’s help, the client increased operational efficiency, product reliability, and enhanced customer satisfaction while positioning the company for sustained growth and innovation in the competitive financial market.
IMPACT
Over 1,000 applications transformed with $15 million in annual savings from new delivery processes
UST delivered a scalable, future-proof software delivery platform that helped our client achieve efficient CI/CD processes, enhanced real-time decision-making, and improved team dynamics, resulting in:
- 1,000 applications brought onto the new platform in 12 months with fully enabled CI/CD pipelines—Automation of critical processes enabled rapid scaling of application development without sacrificing quality or efficiency.
- $15 million slashed from annual operating costs—Increased delivery quality, security, and code reusability along with a drastic decrease in error rates and rework helped the company realize substantial cost savings across its operations.
- Accelerated time-to-market and improved customer experiences—By implementing CI/CD processes, the company transformed build and release processes, enabling faster deployments while supporting high quality and compliance standards.
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