Case Study
Transforming the digital user experience
THE CASE
A customer-centric digital transformation
Our client was looking to become an industry leader in online retail pharmacy by growing market share and increasing customer satisfaction. Partnering with UST, they transformed their digital user experience and improved their delivery, resulting in exponential growth and increased efficiency.
CHALLENGE
Migrating to agile and beyond
Our client turned to UST to create a unified, scalable solution. Their legacy systems were incurring high infrastructure costs. Provisioning a new environment took 3 weeks on average. The lack of agility in the development and testing processes and the lack of continuous integration and deployment slowed down their feature implementation process. Complex dependencies meant that each feature release took 6-8 months on average.
SOLUTION
Adopting an efficient agile solution
We worked with our client to establish a capable DevOps team supporting multiple transformation programs. Enabling a quick project turnaround, we completed our client’s desired infrastructure setup, tools configuration and environment creation within 6 months. Currently, about 20 applications services are using the new microservices-based infrastructure, incurring less than 25% of the cost compared to their previous infrastructure.
IMPACT
Deploying and scaling a future-ready strategy
The project made it possible for our client to achieve speed-to-market with high levels of automation limiting the need for manual activities. Their business has a platform for growth which other transformation programs are now leveraging. The auto-scaling digital platform we put in place handles usage spikes and avoids unnecessary costs. We saw the results of our work in action when the platform successfully scaled for a 200% spike in usage during the launch of our client’s TV campaign.
- Orders increased by 100% immediately post launch
- A 400% increase in online prescriptions items achieved to date against an extremely competitive backdrop
- Reduction in online prescription fulfilment delivery time from approximately 14 days to 7 days
EXPERTISE & RESOURCES
A preview of our toolbox
When the right team with the required tools and industry knowledge, it is possible to achieve great things.
Learn more about the expertise and resources that helped us achieve success on this project.