Case study
The UST Dynamics 365 Practice successfully rescued a troubled implementation of Microsoft Dynamics 365 Field Service software
OUR CLIENT
This multinational American company designs, manufactures, and sells elevators, escalators, and moving walkways. The company employs over 50,000 people and generates over $10 billion in annual revenue.
THE CHALLENGE
After failed software implementation, manufacturer needed a new SI partner to complete the project
Our client started a digital transformation project with another systems integration (SI) vendor to deploy and integrate Microsoft Dynamics 365 Field Service with the company’s existing mission-critical applications. However, the incumbent vendor failed to architect and implement the Dynamics application suite to the client’s satisfaction. The pilot project was full of glitches that frustrated sales and service reps.
THE TRANSFORMATION
UST Dynamics 365 Practice quickly resolved issues with Dynamics 365 Field Service pilot project
With minimal knowledge transfer or documentation from the previous integration vendor, the UST Dynamics 365 Practice quickly resolved the issues with the pilot project and completed the integrations with the existing applications, including Experlogix CPQ. Once the core elements of the project were complete - to the satisfaction of the client - the Dynamics 365 Practice rolled out the Dynamics Field Service application suite to more than 20,000 customer service and sales reps in 15 countries around the world.
THE IMPACT
Sales and service reps are more effective thanks to Microsoft Dynamics 365 Field Service
Now, the client’s sales reps and service agents can better manage customer issues and uncover more cross-sell opportunities.