Case Study

Pioneering contactless, self-service in-store checkout solution with sensors, AI/ML technology and Cloud

THE CLIENT

The client is a leading grocery retailer in the United States, Europe, and Indonesia and operates over 6,500 stores in 11 countries with 54M shoppers annually.

CHALLENGE

Building innovative shopping experiences

In a quest to be a customer experience innovator, the client wanted to offer a simple, contactless grocery shopping experience that extended beyond self-service registers, self-checkout and would require zero interactions with cashiers or any personnel. The desire to innovate was propelled by the COVID-19 pandemic.

TRANSFORMATION

Creating a frictionless shopping app with artificial intelligence and machine learning

UST teamed with Retail Business Services, the services company of the client to create a fully automated and contactless in-store shopping solution that benefited clients and merchants. UST delivered a robust contactless checkout experience by unifying artificial intelligence and machine learning technologies with cameras, weight sensors using edge computing technology, and deployed on a cloud platform.

The solution allowed customers to enter a store by scanning a QR code through a mobile app, pick up their items, process payments digitally and walk out. It allowed store operators to see sales and inventory data.

IMPACT

Increasing ROI through automation

The UST Walk In, Walk Out solution reduced staffing requirements, delivered a higher ROI with 99% billing accuracy and zero shrinkage. Digital engagement increased between customers and retailers who now had invaluable insights into consumer shopping behavior allowing them to sell more of what was in high demand.

EXPERTISE & RESOURCES

Discover our resources

Learn more about the expertise and resources that helped us achieve success on this project.

Digital Transformation Services | Digital Technology Solutions - UST

Retail Consulting Services and Transformation Solutions | UST