Case Study

Managed services helped global manufacturer reduce TCO by 95% and improve productivity by 36%

After a transparent, collaborative "safety net" transition plan, UST now manages more than 500+ systems for this global manufacturer. The continuous application performance improvements reduced TCO and improved support resolution by 95%.


Founded over a century ago, this multinational company is one of the leading automotive parts suppliers for light and commercial vehicles. With nearly 50,000 employees, the company generates several billion dollars annually.


Complex application landscape led to single-point-of-failure risks and high cost of ownership

The company needed help managing its expansive application footprint of more than 500 systems, including Infor XA (formerly Mapics), Kronos, AS/400 Infinium, business planning and controls, engineering product lifecycle management, etc. The systems spanned four continents and at least five business units. Although more than 100 full-time employees managed the applications, the lack of an SLA framework or standardized processes across business divisions caused confusion that slowed response times. The existing support team also relied heavily on a few critical resources that created risks for single points of failure. All of these issues contributed to a high cost of ownership and difficulty changing technology directions.


A thorough, transparent transition to managed services helped reduce risks and costs

After a methodical four-week assessment to understand the company’s application portfolio, challenges, and needs, a UST project team created a detailed transition roadmap and ongoing governance plan that included:


Continuous improvement of application footprint reduced TCO and improved support resolution by 95%

With the managed services program in place, the global auto parts manufacturer gained peace of mind that its applications are monitored and optimized for continuous improvement. The company has realized these benefits to date: