Case Study

Leading electronics wholesaler aligns supply and demand with UST Flex iOM and SAP solutions

The client approached UST with multiple pain points related to supply chain management.


Our client is a leading wholesale electronics distributor employing 35K associates and operating 189 logistics centers in 59 countries around the world.


Manual processes create supply/demand gap

The client approached UST with multiple pain points related to supply chain management. Efficiency was limited by ordering processes that were too manual to quickly handle workload volume. The client was also struggling to match supply with demand in real time, which had negative impacts on allocation planning. They were in need of a solution that could provide an automated, data-driven approach to supply visibility and product allocation.


Software solutions enable better visibility and data-driven insights

UST designed and developed an integrated SAP solution that leveraged UST’s Flex iOM solution to create a customized allocation and order management solution. The solution drove significant improvement in the client’s supply and demand visibility and provided tools to increase allocation efficiency. At the same time, UST developed custom algorithms that enabled better accuracy in allocation planning calculations.

This global and scalable fulfillment model increased the client’s ability to strategically segment by customer, product group, and channel priorities. It created better alignment between sales and fulfillment within the organization, automated processes for higher efficiency, and allowed for better forecasting and matching of supply and demand.


Significant time savings and a better customer experience

After implementing their new fulfillment model, the client saw a 40% reduction in manual processes, accounting for significant time savings internally. The client now had more accurate, data-driven insights that increased their ability to forecast supply and manage allocation planning more strategically. This new capability of implementing intentional, prioritized supply allocation has driven higher levels of customer service and an enhanced customer experience.


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Digital Transformation Services | Digital Technology Solutions - UST

SAP Services and Enterprise Solutions| UST