Case Study
How a UST helped a healthcare enterprise accelerate application delivery by up to 50% through shared Pega services
UST established a centralized Pega Center of Excellence to help teams reuse shared services, reduce duplicate development and accelerate application delivery.
OUR CLIENT
Our client is a large healthcare organization running customer service, pre-authorization, and other business applications on Pega. Teams needed common enterprise capabilities that they could reuse across multiple groups rather than build and maintain separately.
THE CHALLENGE
Too many teams solving the same problem
Across multiple Pega applications supporting critical healthcare operations, teams required the same core capabilities, including provider search, file management, repository access, and integration services.
Without a centralized reuse strategy, application teams built and maintained these capabilities independently.
This approach created three growing challenges:
- Redundant development consumed valuable engineering capacity.
- Similar functionality was maintained across multiple applications, increasing operational overhead.
- Inconsistent implementations made governance, support, and future enhancements more complex.
The core challenge was the absence of a reusable enterprise framework for common services.
THE TRANSFORMATION
Building a reusable-services foundation for enterprise Pega applications
UST established a centralized Pega Center of Excellence (CoE) to govern, develop, and manage shared services across the organization's Pega ecosystem.
Rather than allowing individual application teams to repeatedly create similar functionality, the CoE introduced a governed shared-services architecture that made reusable capabilities available across the enterprise.
Key initiatives included:
- Creating reusable APIs for file management, repository access, and enterprise integrations
- Developing shared business services such as provider search and FTP-based capabilities
- Establishing a centralized service catalog with 500+ reusable services and products
- Standardizing governance, documentation, and service consumption models across teams
- Enabling application teams to consume existing capabilities instead of rebuilding them
The result was a reuse-first platform that helped engineering teams to focus more effort on business innovation and value and less on recreating foundational services.
THE IMPACT
Faster delivery. Less duplication. Lower operating costs.
The value of the CoE extended beyond technology standardization.
Application teams gained immediate access to a growing catalog of reusable services, eliminating much of the repetitive development work that had traditionally slowed new initiatives. Instead of building common capabilities from scratch, teams could leverage enterprise-tested services and focus on delivering business functionality.
The organization achieved:
The Pega Center of Excellence also improved consistency and standardization across enterprise applications. A shared catalog gave teams a common source for APIs, services, and reusable business products rather than leaving each application to maintain its own implementation.
What started as an effort to reduce duplicate development became something more durable: a scalable shared-services model that lets the healthcare organization reuse common capabilities across applications while reducing development and maintenance effort.
Enterprise application teams should not rebuild the same services repeatedly. Discover how UST helps healthcare organizations establish reusable Pega architectures that improve standardization, accelerate delivery, and reduce long-term maintenance effort to create a stronger foundation for enterprise application modernization.