Case Study

How UST Modus strengthened Finacle FEBA and mobile banking operations across SBI-ITFO's multi-country setup

OUR CLIENT

SBI-ITFO, based in Navi Mumbai, supports digital banking operations across multiple countries. The organization manages critical e-banking and mobile banking systems that require consistent support from the Finacle e-banking platform to ensure availability, compliance, and performance across regions.

THE CHALLENGE

Maintaining control and consistency across multi-country digital banking systems

SBI-ITFO operated a distributed FEBA and mobile banking environment with high regulatory and operational demands.

Key challenges included:

• Limited control over multi-country banking platform deployment and environment consistency
• Complex regulatory and security requirements across regions
• Fragmented approach to Finacle FEBA patch management across custom and product updates
• Risk to product quality due to inconsistent testing depth and coverage
• Need for reliable disaster recovery readiness across critical banking systems.

Without a structured model, sustaining consistent digital banking platform operations at scale was difficult.

THE TRANSFORMATION

Introducing structured governance for platform stability and release quality

Key actions:

• Established standardized Finacle FEBA application support across environments
• Implemented controlled patch lifecycle management covering development, validation, and deployment
• Strengthened mobile banking application support through continuous maintenance and monitoring
• Improved test design with domain-led scenarios to increase validation accuracy
• Introduced structured source code management and release practices
• Enabled planned disaster recovery execution to ensure operational readiness

What changed:

• Patch releases moved from reactive execution to governed delivery
• Testing shifted from coverage gaps to targeted, high-relevance validation
• Platform management evolved into a controlled, repeatable operating model

THE IMPACT

Greater release confidence and operational stability across digital channels

The engagement improved SBI-ITFO's management of its digital banking platforms.

Documented outcomes:

• Higher test efficiency through precise and relevant validation scenarios
• Improved predictability in product quality across FEBA and mobile banking systems
• More consistent execution of financial services digital platform support across regions
• Stronger operational readiness through structured disaster recovery support

Business value delivered:

• Reduced risk across customer-facing digital banking channels
• Improved confidence in patch releases and system updates
• More stable enterprise mobile banking infrastructure across regions
• Greater consistency in supporting core banking digital channel support environments

Bring control, consistency, and reliability to your Finacle digital banking support with UST Modus.

Resources

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