Case study
Global telecom company replaced aging provisioning system with modern operating support system gained flexible, scalable solution to keep pace with evolving communications landscape
OUR CLIENT
Founded nearly a century ago, this telecommunications company has successfully evolved against an ever-changing communications landscape. Although its services originated from landline telephony in one country, the company now provides a wide range of modern telecom services to more than 300 million residential and enterprise customers worldwide.
THE CHALLENGE
Aging mission-critical operating support system needed an overhaul
The client’s core software stack-to provision and provide telecom services to customers-was rapidly aging. The company needed to plan, design, and implement a next-generation operating support system to manage network assets and service activation systems to maintain business continuity. Ideally, the company needed a modern solution that was flexible and scalable to keep pace with new and changing telecom services, accommodate a growing customer base, and comply with shifting regulatory policies and competitive pressures.
THE TRANSFORMATION
Modern core software solution replaced legacy system; managed services ensured peak performance
In an effort that spanned several years, the project team analyzed the company’s technical and functional requirements, designed a solution stack that addressed those needs and goals, and helped test and implement a modern core software stack. As a trusted partner, UST provides ongoing managed services for application development and maintenance, including Level 2 and Level 3 support for operations, production systems, business users, incidents, work orders, etc.
THE IMPACT
Entrenched, trusted partnership helps global telecom company maintain a leadership position
After working in lock-step with the client for many years, the project team has developed deep institutional knowledge and strong relationships across the company’s many divisions, lines of business, and country entities. This holistic perspective has enabled the project team to build bridges of communication across the company to break down divisional silos. This intangible benefit contributes to strategic insights to help the company maintain its competitive advantage.
Thanks to the successful implementation, application development, and support of the next-generation operating support system, the telecom company can provide modern service offerings, like fiber-to-the-home and triple-play services. It is well-positioned to deliver new services rapidly emerging in the telecom landscape. From a functional standpoint, the robust core software stack handles more than:
- 70,000 orders daily, comprised of more than 200,000 discrete actions.
- 10 million hardware assets, such as TV set-top devices and routers.
- 20 million logical resources, like client circuits.
RESOURCES
https://www.ust.com/en/industries/technology-media-telecom
https://www.ust.com/en/what-we-do/digital-transformation
https://www.ust.com/en/what-we-do/strategy-implementation-operations