Global telco cut IT costs by 20% with enterprise-wide, strategic managed services agreement

Case study

Global telco cut IT costs by 20% with enterprise-wide, strategic managed services agreement

By providing holistic managed services leadership and guidance, UST helped an international telecom company transform its IT operations, simplify and consolidate its technology footprint, and cut expenses by 20%.


Based in Europe, this global telecommunications company provides fixed and mobile phone services, broadband connectivity, and subscription TV services to almost 350 million customers worldwide. The company employs over 100,000 people and generates more than €30 billion in annual revenue.


Existing IT services vendor couldn’t meet the needs of this global enterprise

After outsourcing IT services, our client realized the incumbent vendor didn’t have the strategic leadership skills to manage the IT efficiency needs of a global organization. Our client struggled with these issues:


Global managed services engagement transformed IT services with strategic leadership

By taking a much more holistic approach to IT operations, UST engaged in a comprehensive, global managed service agreement with the telecom company that included business support systems, operational support systems, employee self-service systems, global IT infrastructure, workplace and desktop support, as well as global service desk support. A team of approximately 100 UST professionals took over management responsibilities for:

While the UST managed services team primarily worked with the IT team at the company’s European headquarters, UST professionals also provided in-person local services in Brazil, Peru, Miami, and Paris as well as on-demand remote services for a dozen more locations—delivering direct support for more than 1,500 staff and indirect support for approximately 500 more people.


Coordinated, strategic IT oversight reduced IT costs by 20%

To simplifythe company’s IT portfolio while providing technology evolution assurance, the telecom company now has coordinated IT leadership and guidance from a single, highly experienced managed services vendor. So far, the partnership has helped the company reduce IT expenses by 20% by: