Case Study

How a US SaaS leader operationalized GitHub Advanced Security at enterprise scale

UST established the maturity baseline, governance model, and phased adoption approach needed to operationalize GitHub Advanced Security across the enterprise.

OUR CLIENT

A leading UST customer success SaaS software provider

A US-based software company that provides customer success, product experience, community, and education platforms to help organizations improve customer retention, adoption, and growth. As its products and engineering teams expanded, secure software delivery needed to scale with the business.

THE CHALLENGE

Security capabilities existed, but they were not scaling with the business

The organization had invested in GitHub Advanced Security (GHAS), but the platform was not yet operating consistently as an enterprise capability.

Security ownership was spread across multiple teams, visibility into product-level risk remained limited, and security controls were not consistently embedded into software delivery workflows.

As a result, leadership lacked a clear view of security maturity, remediation accountability, and the organization's readiness to scale secure coding practices enterprise-wide.

Key challenges included:

• Limited visibility into code-level threats, repository risk, and overall security maturity
• Inconsistent integration of security controls into the software development lifecycle
• Fragmented ownership of security findings and remediation activities
• No enterprise model for governing and scaling GHAS adoption

Without a scalable security model, business growth risked outpacing the organization's ability to maintain consistent security standards across products and teams.

THE TRANSFORMATION

Turning a security investment into an enterprise operating capability

UST PACE delivered a phased GitHub Advanced Security consulting, advisory, and enablement engagement designed to move the organization from license ownership toward structured enterprise adoption.

UST assessed the organization across three stages of security maturity:

• Level 100: Foundational readiness
• Level 200: Operational adoption
• Level 300: Enterprise-scale governance

The assessment placed the organization between Levels 100 and 200. UST identified capability gaps, prioritized remediation needs, and created a phased roadmap to strengthen baseline controls, improve adoption consistency, and advance toward Level 300 governance.

• Established a security maturity baseline, giving leadership a clearer understanding of current capabilities, gaps, and improvement priorities.
• Created a roadmap for enterprise-wide GHAS adoption, enabling teams to standardize security practices across repositories, pipelines, and software delivery workflows.
  Defined a clearer approach to governance and accountability, helping improve ownership of security findings and remediation activities.
• Provided training and reusable assessment frameworks, creating a foundation for ongoing security improvement and adoption.

The work gave security, engineering, and leadership teams a shared view of current maturity and a practical model for advancing GHAS adoption across the organization.

THE IMPACT

Greater security visibility, clearer accountability, and a repeatable path to scale

The engagement gave leadership a clearer understanding of the organization’s security posture, capability gaps, and readiness to scale secure software delivery.

Security, engineering, and DevOps teams gained stronger guidance on how security findings should be governed, prioritized, and addressed. The phased roadmap established a consistent approach for expanding GHAS across repositories, pipelines, and engineering teams, while the delivered documentation and assessment frameworks gave the organization a way to validate progress over time.

The organization can now:

• Evaluate its security posture against a defined maturity model
• Prioritize remediation based on identified risks and capability gaps
• Improve ownership and accountability across security and engineering
• Embed security controls more consistently into delivery workflows
• Reassess maturity using reusable criteria, documentation, and runbooks
• Scale GHAS adoption through a structured enterprise roadmap

The result is a stronger operating foundation for secure software delivery as the business, product portfolio, and engineering organization continue to grow.



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