Case Study

From Cybersecurity Remediation to Scalable Risk Operations

Stronger cyber controls. Scalable risk operations.

UST deployed four generative artificial intelligence (GenAI)-powered solutions for a global investment management firm, modernizing workflows for research, marketing, and sales teams. These tools automated manual processes and increased productivity across the enterprise, accelerating marketing deliverables by up to 80% and saving 400-500 hours annually on drafting fund commentaries.
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THE CHALLENGE

What business challenges was your client facing when they first engaged with UST? What was affecting their business or the industry dynamics that compelled them to engage with UST?

The foundation for this engagement was earned through proven delivery. UST had been supporting a leading Canadian financial institution on the ground in Canada, helping the organization strengthen security, maintain regulatory compliance, and consistently meet critical audit requirements.

After seeing UST deliver reliably across these priorities, the client identified an opportunity to transition completed remediation work into a BAU offshore model. They needed a partner that could optimize the operating model without compromising security, resilience, or execution quality.

UST's established track record, delivery discipline, and the confidence built through the existing engagement positioned us to support the next phase of the client's transformation.

What technical challenges was your client facing when they first engaged with UST?

The client was managing complex enterprise cybersecurity risks and technology control findings that required strengthening to maintain compliance and security.

These challenges included regulatory findings, identity and access management (IAM), privileged access management (PAM), and broader gaps in how risks were governed, tracked, and managed across the organization.

THE TRANSFORMATION

What solution or service did we sell the client?

UST supported the client's remediation efforts onshore, helping stabilize key risk areas before enabling the transition of BAU work into an offshore delivery model. This established a more scalable, efficient, and execution-focused approach to ongoing delivery.

What did we deliver to our client? Please describe the solution based on the capabilities the client now has.

UST enabled the client to strengthen its ability to manage and sustain enterprise cybersecurity and risk controls at scale.

This included stronger audit readiness and regulatory compliance processes, improved governance across identity and privileged access management (IAM/PAM), and a more structured approach to identifying, tracking, and remediating risk across the organization.

The client also benefits from a scalable delivery model supporting ongoing BAU execution, enhanced internal tools, and specialized capital markets technology capabilities supporting securities operations, trading, and market pricing.

What was unique about what we delivered?

UST delivered an integrated model in which onshore remediation efforts were directly extended into a purpose-built offshore ODC, creating continuity from initial stabilization through sustained BAU execution.

The ODC was designed to support core risk, compliance, and capital markets activities within a single scalable delivery center aligned with the client's long-term operating model and execution priorities.

What can the company now do that they were unable to do before our engagement?

The client is now better positioned to consistently meet regulatory audit requirements while maintaining stronger control over cybersecurity and enterprise risk management processes.

The organization has a clearer path toward sustained compliance, supported by improved governance, structured remediation tracking, and disciplined execution across key control areas.

The client also operates with greater efficiency and predictability, helping ensure critical risk and compliance activities remain within planned thresholds while enabling BAU delivery to scale.

THE IMPACT

What are three quantifiable business and human impact statistics based on how we helped the client?