Case Study
How UST Modus helped Ujjivan Bank become a regulated digital bank with 99% migration accuracy
OUR CLIENT
Ujjivan Bank is an Indian financial institution that evolved from a microfinance organization into a regulated small finance bank, serving a large and growing customer base across urban and semi-urban markets.
The bank offers a range of retail banking services, including savings accounts, loans, and digital payment solutions, and operates within a regulated environment that requires strong operational controls, system reliability, and the ability to support high transaction volumes.
THE CHALLENGE
Scaling operations for a new banking model
Ujjivan Bank’s transition required more than a system upgrade. The bank was moving into a regulated environment where system failure, data inaccuracy, or delays could impact compliance, customer trust, and business continuity. The challenge combined speed, scale, and precision.
- Meet regulatory deadlines without disrupting existing customer services
- Complete large-scale banking data migration of 40 lakh customer records with high accuracy and minimal disruption
- Enable banking API integration services by connecting more than 40 third-party systems.
- Deliver deep core banking system customization across menus, validations, charges, and reporting.
- Support digital capabilities such as bulk account creation, corporate transactions, and UPI readiness.
THE TRANSFORMATION
Delivering a connected and scalable core banking platform
UST delivered an end-to-end Finacle banking software implementation that combined platform deployment, integration, and customization. The program was designed to enable regulatory readiness, maintain business continuity, and support immediate operational scale.
- Delivered enterprise core banking deployment using Finacle 10.2.17, enabling stable, compliant banking operations
- Executed Finacle data migration services, moving 40 lakh customer records from legacy systems with structured validation to ensure accuracy and continuity
- Enabled multi-system banking integration through 40+ third-party connections using product and custom APIs to support end-to-end banking workflows
- Delivered targeted core banking system customization to address product gaps and business requirements to align with product, pricing, and regulatory requirements
- Supported real-time transaction processing systems through corporate banking features such as NEFT and RTGS bulk uploads
- Completed UPI setup as part of the digital banking platform enablement to expand digital transaction capabilities from day one
What the client can do now
The bank can operate as a fully regulated small finance bank with a unified platform that supports real-time transactions, integrated services, and scalable customer growth without service disruption.
THE IMPACT
Establishing a strong foundation for digital banking scale
The engagement delivered a fast and controlled transition to a modern banking platform. It combined speed with accuracy, ensuring the bank could move forward without operational disruption.
- Achieved regulatory readiness within a nine-month implementation timeline
- Maintained uninterrupted customer access during migration of 40 lakh accounts
- Reduced post-go-live risk with 99% migration accuracy validation
- Enabled seamless operations through 40+ integrated banking systems
- Supported immediate launch of digital and real-time transaction services
- Established a scalable platform to support future customer and product growth
Planning a core banking implementation for small finance banks or a broader transformation? Explore how UST delivers scalable, integrated, and execution-focused banking solutions.