Case Study
Experience design helps global technology company simplify application UIs
OUR CLIENT
With roots dating back to the 1800s, this European multinational company is a leader in electrification and automation solutions across a range of industries, including utilities, transportation, and infrastructure. Ranked on the Fortune Global 500 list, the company employs more than 100,000 people and generates annual revenue of approximately $30 billion.
THE CHALLENGE
Needed to redesign application interfaces to enhance user experiences
Many of the company’s software solutions had complex user interfaces (UIs) that created cumbersome experiences, slowed new user training, and increased human errors to track, schedule, and monitor production actions. Company leaders wanted to redesign several of the UIs to streamline the user experience, accelerate training cycles, and decrease user errors.
THE TRANSFORMATION
Experience design-led approach helps reduce complexities
With an emphasis on human-machine interactions, UST Evolve’s experience design group helped the company redesign application interfaces to simplify complex processes, enhance data management, and provide at-a-glance visuals. Here are the interface improvements:
- Accelerated learning curve to use robotic arm - The new uncluttered interface uses a friendly, conversational, flexible approach to acquaint users with the robotic arm. By gradually ramping up skills from simple to complex tasks, users quickly become proficient.
- Improved efficiencies for remote plant monitoring - The new role-based UI provides an early warning system for proactive equipment maintenance, a simulation dashboard to optimize production levels, and a customizable visual instrument panel to quickly understand operational metrics.
- Enhanced application to optimize steel production - By redesigning the company’s collaborative production management UI, users now have a composite view of production processes with at-a-glance visual metrics, customizable reports to make better production decisions, and visual aids to track materials and schedule maintenance.
- Streamlined metal melting tracking and scheduling - This digital task management interface automates manual scheduling processes and uses real-time data to track metals as they progress through the melting process, which increases efficiencies and accelerates production cycles. Personalized views provide users with relevant information for their role.
- Consolidated console to manage assets - The redesigned UI combines disparate monitoring systems into a single dashboard that provides users with real-time asset data. A warning system notifies users of maintenance issues, and a built-in asset library helps personnel quickly locate information on assets.
- Automated data management for cross-industry projects - This scalable interface provides data visualizations, so users can easily manage and interpret large volumes of data on multi-dimensional projects. Users can customize the dashboard with widgets to filter and curate data.
THE IMPACT
Simplified UIs to improve productivity and reduce costs
By redesigning several of the company’s application interfaces, employees are more efficient and productive. The real-time data and predictive maintenance features help the company reduce unexpected equipment downtime and improve production output, reducing costs and improving profitability. With the new robotic arm training interface, employees are proficient in about 15 minutes rather than a few days.
RESOURCES
https://www.ust.com/en/what-we-do/experience-design/experience-design