Case Study
UST’s CyberProof healthcare security transformation ensures continuous risk management and fosters a culture of security awareness
OUR CLIENT
Founded several decades ago, this healthcare organization delivers comprehensive, patient-centered care to hundreds of thousands of individuals nationwide. With a dedicated team of thousands of professionals, the company generates billions in revenue.
THE CHALLENGE
Strengthening cybersecurity and enhancing ISMS implementation in healthcare
Our client was grappling with complex challenges in managing healthcare cybersecurity and aligning its operations with industry standards. The company’s existing information security management system (ISMS) for healthcare required significant improvements to meet the National Institute of Standards and Technology (NIST) framework compliance. The organization struggled to monitor security risks in real time and lacked structure in its risk management strategy.
Without a comprehensive gap analysis or integrated tools, the fragmented approach to cybersecurity exposed the organization to potential vulnerabilities, such as data breaches and regulatory non-compliance issues. Additionally, the company needed to rapidly increase staff awareness and security protocol training to prevent human errors from causing breaches.
THE TRANSFORMATION
Strengthening cybersecurity through a proactive, integrated approach
The client partnered with CyberProof, a UST company, to lead a comprehensive security transformation. The process began with a gap analysis for ISMS that revealed vulnerabilities in the company’s existing system. This assessment paved the way for targeted interventions to modernize its cybersecurity posture.
UST's CyberProof team aligned the client's ISMS with the NIST framework, ensuring that every security policy and procedure adhered to industry standards. By developing key risk areas (KRAs) and key performance indicators (KPIs), the healthcare company gained measurable metrics to continuously track the effectiveness of its security protocols. These KRAs and KPIs provided a vital feedback loop to avoid potential threats and ensure the ISMS operated efficiently. UST’s CyberProof experts also established an ISMS operating model that clearly defined security roles and organizational processes to streamline operations further.
The introduction of a governance, risk, and compliance (GRC) dashboard for healthcare became the backbone of the transformation. UST’s CyberProof team didn't just deliver a one-size-fits-all solution. Instead, we seamlessly integrated a custom dashboard with the organization's existing systems, like Power BI and SharePoint. This dashboard delivered real-time insights into the organization's security status, enabling departments to manage risks and proactively ensure ongoing compliance.
To further solidify the client's security posture, we introduced an audit calendar to ensure assessments were conducted on a regular basis to catch vulnerabilities before they could become serious threats. This proactive approach empowered the organization to make timely adjustments and continuously monitor ISMS compliance.
In parallel, the UST CyberProof team rolled out a comprehensive security awareness training program, cultivating a security culture among healthcare staff and significantly reducing the risk of human-related breaches.
THE IMPACT
Driving proactive cybersecurity and operational efficiency
The transformation enabled the company to implement more agile, proactive cybersecurity measures, driving these meaningful improvements:
- Proactive risk management—The GRC dashboard provided real-time insights, allowing the company to detect and address potential security risks before they escalate.
- Continuous ISMS compliance—The audit calendar helped the client maintain ongoing compliance with the NIST framework and other industry standards.
- Strengthened security culture—The security awareness training fostered a proactive security mindset among healthcare staff, significantly reducing human-related security breaches.
- Improved operational efficiency—The streamlined ISMS and automation tools enhanced overall operational efficiencies, allowing the client to allocate security resources more effectively.
- Enhanced patient trust—By ensuring better protection of sensitive healthcare data, the client enhanced trust with patients and partners.
To learn more about UST’s CyberProof solution, or to contact one of our experts, click here.
RESOURCES
https://www.ust.com/content/dam/ust/documents/UST-Global_Customer-One-pager_Managed-SOC-2.pdf
https://www.ust.com/en/insights/genai-the-new-cybersecurity-weapon-for-good-or-bad