Customer engagement and analytics platform grew utilities IT company's market share to $1.2 billion

Case Study

Customer engagement and analytics platform grew utilities IT company's market share to $1.2 billion

U.S. utilities IT company launched an innovative new customer engagement and analytics platform. UST's solution helped them save 30% on infrastructure costs and 50% on development expenses.


This American technology company primarily focuses on the utilities industry. It provides software solutions to help energy companies achieve sustainability goals, while reducing electricity consumption and costs for consumers. The organization employs several hundred people.


Wanted a technology partner to help drive product innovation

The leadership team at this IT company wanted to increase market share by delivering an innovative new solution to the utilities marketplace. However, the company’s existing technology infrastructure wasn’t flexible or scalable enough to meet the rapid delivery goals for the new product. The company was searching for a strategic partner with deep application development and software engineering expertise.


Provided end-to-end support for product engineering ecosystem

The UST Product Engineering team has been the customer’s strategic technology and product engineering partner for more than a decade. Building upon that long relationship, our application engineering experts quickly assembled a skilled group of professionals to design, develop, and deploy a robust customer engagement and data analytics platform with embedded artificial intelligence algorithms for energy disaggregation, consumer usage pattern predictions, clustering, and the like. The solution was in a deployed in an AWS Cloud environment.

The UST project team provided comprehensive support for the entire company’s product engineering ecosystem, including:


Successfully delivered innovative energy analytics solution

After a seamless product development process, UST helped the client launch the customer engagement and analytics platform. The project achieved these results: