Case Study

Modus, a UST company, enabled First Capital Bank with Finacle core banking application support, stabilizing global operations

Modus, a UST company, delivered Finacle core banking application support for First Capital Bank following a major core banking migration. The engagement stabilized operations, resolved post-go-live issues without escalation for four years, and enabled reliable integration of critical banking systems across multiple markets.

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OUR CLIENT

First Capital Bank is a regional financial services group operating across Malawi, Zimbabwe, and Mauritius, providing retail and corporate banking services to individuals, businesses, and institutional clients. The bank supports a diverse customer base and manages a broad portfolio of financial products, including lending, deposits, and treasury services.

To support daily banking operations across these markets, the bank relies on a stable and integrated core banking platform that enables transaction processing, regulatory reporting, and connectivity with multiple enterprise banking systems, ensuring consistent banking services across its regional network.

THE CHALLENGE

Stabilizing core banking operations after migration

After transitioning to the Finacle core banking platform, the bank needed structured post-implementation support to maintain operational continuity while addressing system issues that typically arise after go-live.

Without effective stabilization, system issues or integration failures could disrupt daily banking operations across multiple markets.

The key challenges included:

Resolving post-go-live issues in the Finacle CBS environment without disrupting daily banking operations
Correcting customization logic implemented during the initial migration
Integrating critical third-party systems such as AML, BALM, IFRS9, and Intellimatch reconciliation modules
Stabilizing the disaster recovery (DR) environment, including connectivity and synchronization of patches and customizations
Supporting testing and validation activities related to Finacle Treasury migration and trial balance analysis
Reviewing reports and customizations following the Opportunity Bank merger into First Capital Bank

To maintain operational reliability, the bank required structured Finacle Level 2 product support and expertise to stabilize and maintain the core banking platform.

THE TRANSFORMATION

Structured Finacle core banking application support for banks

We delivered structured Finacle CBS support services that stabilized the bank’s core banking platform and ensured reliable operations across its regional entities.

Post-migration stabilization and issue resolution: UST Modus provided Finacle Level 2 product support, resolving post go-live issues and stabilizing the core banking environment to support ongoing banking operations.
Core banking customization and enhancement support: Our team delivered Finacle customization support, corrected legacy customization logic and implemented additional enhancements, including Jasper reporting aligned with the bank’s operational needs.
Third-party system integration support: UST Modus enabled Finacle third-party system integration with critical banking applications, including AML, BALM, IFRS9, and Intellimatch to support regulatory reporting and reconciliation processes.
Treasury and system testing support: The engagement included UAT and system integration testing support for Finacle Treasury migration and related trial balance impact analysis.
Operational maintenance and system stability: UST Modus supported core banking system maintenance, including DR environment stabilization, patch synchronization, and housekeeping tasks such as log and trace management through TSM.

The structured post-implementation support model enabled the bank to maintain its core banking environment while continuing to evolve its banking systems and operations

THE IMPACT

Reliable core banking operations across multiple markets

Modus, a UST company, helped First Capital Bank maintain reliable operations on its Finacle platform while addressing post-migration challenges.

Zero escalation of Finacle issues for four consecutive years, demonstrating stable and reliable support
Seamless operation of the Finacle core banking platform across Malawi, Zimbabwe, and Mauritius, supporting uninterrupted daily transactions
Successful integration of critical banking systems, including AML, BALM, IFRS9, and reconciliation modules
Consistent support for treasury operations, reporting, and customization enhancements
Operational continuity during merger-related migration activities, including Opportunity Bank integration

With structured Finacle core banking application support, First Capital Bank strengthened platform stability and ensured uninterrupted banking operations across its regional network.

Explore how we deliver Finacle core banking application support to help financial institutions stabilize platforms and maintain uninterrupted banking operations.