Case Study
CarynHealth boosted productivity by 80% with UST PACE, spotting SaaS issues 60% faster
CLIENT
Founded in 2018 and headquartered in Alpharetta, Ga., CarynHealth provides cloud technology solutions for managed services healthcare plans. Offering intuitive apps and holistic support, the company’s secure, scalable, customizable platform and applications can help companies modernize their IT infrastructure and services.
CHALLENGE
Proactively identifying performance issues in SaaS applications
CarynHealth offers a wide range of cloud-based subscription and managed services solutions, like member insurance portals, which require the SaaS applications to be available at all times. Slow responsiveness and system glitches could lead to irritated customers. But, even worse, if a system goes down completely, customers may not be able to service their insurance plan members, which could negatively impact member retention and revenue.
To ensure an optimal user experience, CarynHealth wanted to implement a solution that could help proactively identify and diagnose complex performance issues in its SaaS products. The solution needed to be cost-effective and scalable to keep pace with the company’s growing customer base and use cloud resources efficiently.
TRANSFORMATION
Enhancing UST PACE software engineering platform with observability solution
Several years ago, CarynHealth deployed the UST PACE (Platform for Accelerated Cloud Engineering) framework as the foundation of its application development practice. To address the company’s need for proactive issue identification and resolution, UST’s software engineering experts implemented the UST PACE observability solution to provide centralized SaaS application monitoring and visibility.
Through the integration of the UST PACE observability solution with cost-effective, open source tools like Prometheus and OpenSearch, CarynHealth's IT team now benefits from real-time alerts across monitoring tools. Meanwhile, Grafana provides the team with customizable dashboards, enabling them to view up-to-the-minute analytics and visualizations. This accelerated issue identification and resolution process has significantly improved the team's efficiency.
IMPACT
Identifying SaaS application issues 60% faster
The successful PACE platform visibility enhancement project has helped CarynHealth's IT team identify SaaS application resource utilization issues 60% faster. The visibility solution, automated application monitoring alerts, and visual dashboards have increased IT team productivity by an impressive 80%, enabling IT to trace and isolate errors faster. Overall, CarynHealth's SaaS application uptime improved by 60%, greatly enhancing the user experience.