Case Study

Canadian Bank saved $2.5 million in operating costs with customized software development training by UST

UST created a customized training program to equip the bank’s existing development team with the skills needed to work efficiently to manage its proprietary banking platform. This engagement led to 30% faster software delivery cycles, boosted customer satisfaction by 20% and reduced operational costs by $2.5 million.


After more than a century in business, this Canadian multinational bank ranks among the top six in a highly regulated competitive landscape. It offers a spectrum of services, including retail banking, wealth management and insurance, to individual and commercial clients globally, with over 90,000 employees serving millions of customers.


Proprietary software platform required specialized software development skills

Our client used a proprietary banking platform which required specialized software engineering skills. The IT team faced challenges in enhancing the application promptly with essential new features due to a shortage of skilled team members, crucial for upholding competitiveness and meeting customer expectations. This skill shortage also led to software quality issues that were negatively impacting the organization’s competitive standing in the rapidly evolving banking industry.


UST and Canadian bank partnered to elevate mobile software expertise

A tailored training program was designed to elevate the proficiency of the bank's existing engineers, enabling them to execute their tasks with greater efficiency. The bank has upskilled its team and is now capable of handling new and ongoing projects on its mobile banking platform. As a result, project delivery times were significantly reduced, enhancing the bank's agility in launching new initiatives. These changes have significantly reduced project delivery cycles and improved overall software quality.


Highly trained software engineers reduced project turnaround times by 30%

The engagement yielded these profound operation improvements: